Privacy Policy

Information we may collect

Vpower Casino may handle personal information that is provided directly by a player, created when an account is used, or collected automatically when the website or related services are accessed. The information collected depends on the services used, the account activity involved and the checks that may be required before or during play.

Account and identity information

This may include a player’s name, date of birth, contact details, login information, account preferences and information supplied when an account is opened or updated. Information may also be collected when a player contacts support, enters a promotion, submits feedback or otherwise communicates with the website.

Verification and transaction information

To help maintain a safe and compliant gambling environment, the site may handle identity and verification documents, information used to confirm age or identity, and details relevant to account security. It may also handle payment method details, deposits, withdrawals, wagers, winnings, account balances and other transaction records. Payment information may be processed through specialist payment providers, and the information available to the site can depend on the payment method selected.

Technical and usage information

When the website is used, technical information may be recorded. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location information, pages visited, access times, referral information and activity relating to the website. Cookies and similar technologies may also be used to remember settings, support website functions and help understand how services are used.

How information is used

Personal information is used for purposes connected with providing, managing and improving the Vpower Casino website and services. The information is handled only where there is a relevant operational, security, service or legal reason to do so.

• To create, maintain and administer a player account, including helping players sign in and manage their account settings.
• To process deposits, withdrawals, wagers and other account transactions, and to maintain accurate financial and activity records.
• To complete identity, age, account security, anti-fraud, responsible gambling and other risk checks where these are required or considered appropriate.
• To provide customer support, respond to questions, investigate complaints and communicate about account activity or service issues.
• To send important service messages, such as security notices, account updates, transaction information and changes affecting the website.
• To understand website use, troubleshoot technical issues, improve performance, develop services and make the player experience more relevant.
• To detect, prevent and investigate suspected fraud, money laundering, abuse, unauthorised access, collusion or other prohibited activity.
• To meet legal, regulatory, tax, accounting, court or other official requirements that apply to the operation of gambling services.
• To send marketing communications where this is permitted and where the required permission or other valid basis has been obtained.

Marketing messages may include information about services, features, events or offers. Players can choose not to receive marketing communications by using the unsubscribe or preference option included in a message, by changing available communication settings, or by contacting privacy support. Choosing not to receive marketing will not normally stop essential messages about an account, transactions, security or the operation of the website.

Sharing information

Information may be shared with service providers that help operate the website and provide services, such as payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, analytics, communications and security. These providers should receive information relevant to the service they perform and may be required to handle it securely and confidentially.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected unlawful or harmful activity, to enforce applicable terms, or to respond to a valid legal or official request. Information may be processed in Australia or another country where a relevant service provider operates. Where information is handled across borders, reasonable steps are taken to support appropriate protection.

Cookies, security and retention

Cookies and similar technologies

Cookies are small text files or similar technologies that may be stored on a device when a player visits the website. Some cookies are necessary for core functions, including account access, security and navigation. Other cookies may help remember preferences, measure website performance, understand usage and support relevant communications.

Most browsers allow players to view, block or delete cookies through browser settings. Disabling some cookies may affect the way parts of the website work, including functions that require a secure login. Browser settings can usually be found in the privacy, security or site settings menu.

Protecting information

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure account processes, monitoring, staff procedures and security protections provided by technology and payment partners. Players also have an important role in protecting their information by keeping login details private, using a suitable password and signing out of shared devices.

No website, online transmission or electronic storage method can be guaranteed to be completely secure. If a player believes an account has been accessed without permission, they should change their password where possible and contact support promptly so the matter can be reviewed.

How long information is kept

Personal information is kept for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, security, dispute handling, record keeping and service improvement. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. The length of time can depend on the type of record and the reason it was collected.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that removes its connection to an identifiable player, subject to any continuing legal, security or dispute-related requirements.

Player privacy rights and requests

Depending on the circumstances and any limits that apply, players may be able to ask what personal information is held about them, request a copy of that information, ask for inaccurate or incomplete information to be corrected, request deletion of information, or object to certain uses. Players may also withdraw consent to marketing communications at any time.

How to make a request

To exercise a privacy right or ask a question about personal information, email support@vpowercasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

• Access: ask for confirmation about whether personal information is held and request access to relevant information.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask for personal information to be removed where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw permission for marketing communications or ask for marketing preferences to be changed.

A request for deletion or restriction may not apply to every record. Information may need to be retained for legal, accounting, security, fraud prevention, dispute resolution or other legitimate reasons. In those circumstances, the request will be considered and the information may be retained only as required or permitted. Closing an account does not automatically erase all records.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to services, technology, security practices or applicable requirements. The latest version published on the website will apply from the date shown or from the time it is made available. Players should review this page occasionally to remain informed about how personal information is handled.