Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other factors that mean outcomes cannot be predicted with certainty. Previous results do not improve the likelihood of a future result, and a losing run does not mean that a win is due. Avoid viewing gambling as an income source, investment or solution to financial problems.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as the cost of entertainment. Once it has been spent, stop for the day or take a break. Never gamble with money needed for rent, mortgage payments, household bills, food, education, transport, debt repayments or other essential expenses.

• Only gamble with money you can afford to lose.
• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your everyday budget and financial commitments.
• Do not chase losses by increasing your bets or playing for longer.
• Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Remember that taking a break or choosing not to gamble is always an acceptable decision.

It can also help to keep a personal record of the time and money you spend. Reviewing your activity regularly may make it easier to notice changes in your habits before they become a concern.

Recognising when gambling may be a problem

Problem gambling can develop gradually. A person may initially believe they are in control, but gambling can become difficult to manage when it is used to escape problems, change a mood or recover money that has already been lost. You do not need to wait for serious financial or personal harm before asking for help.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Repeatedly trying, but failing, to cut back or stop.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Increasing the amount of money used in an attempt to feel the same excitement.
• Chasing losses or gambling to win back money that has been lost.
• Hiding your gambling activity, losses or account information from family or friends.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Neglecting work, study, relationships, health, sleep or other responsibilities.
• Feeling guilt, anxiety, irritability, sadness or distress after gambling.
• Using gambling to cope with loneliness, stress, boredom or other difficult emotions.

If any of these signs sound familiar, consider stopping gambling and speaking with someone you trust. A qualified gambling counsellor can provide confidential, non-judgemental assistance and help you understand your options. Support is available whether you gamble often or only occasionally.

If gambling is contributing to an immediate risk to your safety or the safety of another person, seek urgent assistance through appropriate emergency or crisis services in your area.

Tools and steps to help you stay in control

Planning ahead is one of the simplest ways to maintain control. Consider the limits that suit your circumstances before opening a game or making a deposit. Depending on the features available on your account, you may be able to use deposit, loss, wagering or session limits, account reminders, time-outs or other safer gambling controls. Read the information provided with each tool carefully, as the way a limit operates may vary.

1. Decide the maximum amount you can afford to spend over a chosen period.
2. Choose a limit that is based on your income and essential expenses, not on expected winnings.
3. Apply the available limit before gambling and review it regularly.
4. Use reminders or session breaks to keep track of how long you have been playing.
5. Stop playing when your limit or time period is reached.
6. If you feel unable to follow your plan, request a temporary time-out or account restriction.
7. For a longer-term break, ask about self-exclusion and follow the required process.
8. Remove saved payment details or reduce access to gambling funds where this may help.
9. Tell a trusted person about your plan so they can provide encouragement and accountability.

A self-exclusion arrangement is a formal decision to stop accessing a gambling account or service for a selected period or until further action is taken. It should be considered carefully, because it is intended to support a meaningful break rather than a short pause between gambling sessions. If you choose self-exclusion, do not create another account or use another person’s account to continue gambling.

Safer gambling tools are not a replacement for professional support. If limits are difficult to set or maintain, contact a gambling support service in Australia or speak with a health professional. You can also ask Vpower Casino about the responsible gaming options and account procedures available to you, without sharing more personal information than is necessary.

Protecting young people and getting support

Gambling services are intended for adults who meet the applicable legal age and other eligibility requirements. Vpower Casino does not support underage gambling. Do not allow children or other unauthorised people to use your account, device or payment methods. Keep passwords, account access and payment information private, and use suitable device controls to restrict access where appropriate.

If you share a household with children or other people who may be affected by gambling, consider using device-level restrictions, keeping gambling applications and websites away from shared access, and storing financial information securely. Account holders remain responsible for protecting their login details and reporting suspected unauthorised access as soon as possible.

Where to find help

Australian players can seek confidential information and counselling from recognised gambling support services, community health providers, financial counsellors or a trusted medical professional. Services may be available online, by telephone or in person, depending on your location. You can search for an appropriate service through Australian government health information or gambling support resources.

Support is also available for family members, partners and friends who are affected by another person’s gambling. You do not have to manage the situation alone. A counsellor can help you set boundaries, understand financial options and plan a safer conversation.

If you would like to ask Vpower Casino about account restrictions, time-outs, self-exclusion or responsible gaming information, use the support channel made available through the website. Our policies and account procedures may apply, and we may need to confirm account details before making changes. Responsible gambling information should be read together with the applicable website terms and conditions.